Last updated: April 14, 2026
This Privacy Policy describes how Que ("the App"), operated by Black Ridge Enterprises LLC, collects, uses, and protects user information.
This policy applies to Que mobile applications, related services and features, and communications between users, businesses, and the platform.
Black Ridge Enterprises LLC
5970 E State St #1023
Rockford, IL 61108
United States
Owner: Denquez Brandy
We may collect the following information:
Guest users may access limited features without full identity verification. Content you post may be visible to others depending on your settings.
Information collected is used to:
We do not sell your personal information.
Que uses real-time systems for queue management. We do not guarantee exact wait times, perfect queue position accuracy, or uninterrupted availability of updates. Results may be affected by network delays, business actions, user behavior, or outages.
Que collects location data to enable discovery of nearby businesses, allow users to join queues, and provide live queue tracking features. Location information may be used while the app is active to provide real-time updates (e.g. showing you on the map when you are on the way to a queue, or finding businesses near you). If you enable live location sharing for a queue, your position may be shared with that business to update queue status and arrival information.
When you use marketplace meetup features, we may process location-related data to help participants in an accepted offer identify and confirm a public meetup option. This can include precise or approximate coordinates you provide or authorize, listing or queue coordinates, confirmed meetup place details (such as place name, address, latitude/longitude, provider identifiers), and route metadata such as buyer and seller travel distance or duration estimates.
We use this data to generate safer public meetup suggestions, rank options for convenience or travel fairness, store and display confirmed meetup details for accepted deal participants, open the confirmed location in your maps app when requested, and support fraud prevention, safety operations, support, dispute handling, analytics, and legal compliance.
Confirmed meetup details and transaction meetup status are visible to participants in the accepted marketplace deal and to authorized Que personnel and service providers who need access for operations, support, safety, fraud prevention, dispute handling, or legal compliance.
We do not sell personal data. Information may be shared with:
The app may integrate payment providers, notification services, mapping or location services, and other vendors. Their handling of information is governed by their own policies; we are not responsible for third-party practices beyond our reasonable selection and contracting.
To support meetup suggestions, Que may send location-related query data to third-party place, routing, and mapping providers. If you open a confirmed meetup in a third-party maps application, that provider processes your request under its own terms and privacy practices.
We allow users to report content and block other users. We may remove content, restrict features, or suspend or terminate access when necessary to protect users or the platform.
We use industry-standard security measures to protect user data. No system is completely secure; you are responsible for protecting your account credentials.
We retain data while your account is active and as needed for legal, operational, or safety purposes. Deleted accounts may leave limited residual data for a period where required for fraud prevention, security, or legal compliance.
Marketplace meetup and related transaction location data may be retained as long as reasonably necessary to provide the feature, maintain transaction records, investigate safety and fraud concerns, resolve disputes, and satisfy legal obligations. We may retain de-identified or aggregated data for analytics and product improvement.
Unless we separately disclose otherwise, Que uses marketplace meetup location data in foreground, active user flows and does not use this feature for continuous background location tracking.
We may monitor for suspicious activity, restrict access to features, and prevent misuse of queue or social features, consistent with our policies and applicable law.
Que is not intended for users under 13. We do not knowingly collect personal information from children.
You may access or update certain information in the app, adjust device permissions, request account deletion, and contact us about your data.
Users may delete their account directly from the app: go to Settings → Account → Delete account. Deleting an account permanently removes associated personal data (profile, posts, queue history, messages). You may also request deletion by emailing support@que-ue.me with your account email; we will process the request within 30 days.
We may update this Privacy Policy from time to time. We will post the updated policy and revise the “Last updated” date. Continued use after changes constitutes acceptance of the updated policy, to the extent permitted by law.
Black Ridge Enterprises LLC
Email: support@que-ue.me